Acme Furniture Reviews

Attractive furniture designs.

Factory-to-consumer packaging that is generally well done.

Some customers report polite and quick customer service responses in specific cases.

Medium price level compared to competitors.

Wide Selection of Furniture for Every Room: Offers a comprehensive range including bedroom sets, living room sofas and sectionals, dining room furniture, home office desks and chairs, lighting products, and more.

Exclusive and Timeless Designs: Collections like the Ariadne feature intricate scrollwork, luxurious finishes (e.g., antique platinum with hand-brushed gold accents), velvet upholstery, ensuring elegant and classic home decor that lasts.

Comfort and Quality Craftsmanship: Products are designed for great comfort with attention to detail to provide extravagant living experiences.

Global Manufacturing Footprint: Operates factories in Malaysia, Taiwan, Vietnam, Indonesia, Brazil, and China which supports diverse product offerings while maintaining quality standards.

Virtual Showroom Experience: Enables customers to explore furniture in 360-degree views online for convenient visualization before purchase.

Personalized Shopping Benefits (ACME for U™): Free membership program offering personalized deals and coupons on favorite items; includes features such as birthday treat offers up to $10 value; supports online orders with delivery or curbside pickup options enhancing shopping convenience.

Poor customer service overall, with many complaints about unhelpful or rude responses.

Missing parts for furniture assembly, including hardware kits and instructions.

Damaged or defective products received, sometimes already repaired before delivery.

Lack of support for repairs or replacements; the company often does not stand behind its products.

Negative reviews highlight issues with exchange, refund, and cancellation policies.